Customer Service
How can we help you today?
Service Status
Delays, cancellations and weather conditions — live on Facebook.
Check status →Lost something?
We keep found items at the office for 14 days.
Report lost item →Timetable
Departure times, routes and live bus positions on the map.
View timetables →Feedback
Share your experience — we welcome all feedback.
Give feedback →Lost Property
Left something on the bus? Send us a detailed description and we will find it for you.
Describe your lost item
Include as many details as possible so we can locate it quickly.
What did you lose?
Description, colour, brand etc.
Date and time
When did you travel by bus?
Route and bus number
Which line were you on?
Your contact details
Phone number and/or email.
Found items are kept at the office for 14 days. After that they are handed over to the police.
School Children & School Bus Cards
Nuup Bussii has a service contract with Kommuneqarfik Sermersooq for the transport of all school children.
Grades 1–7
All children residing in the municipality ride free — no card required.
Grades 8–10
Free with a personal school card issued at the office. Valid every day 06:00–00:07.
Tips for Your Bus Ride
Help us make the journey comfortable for all passengers.
Have exact change ready
The driver may refuse large bills. A single ticket costs DKK 20.
Scan your card
Electronic scanning is required for all card types on every trip.
Move to the back
Make room for new passengers by moving towards the rear of the bus.
Backpacks & strollers
Take off your backpack and fold your stroller during busy periods.
Behind the yellow line
For your own safety — always stand behind the line while driving.
Ask the driver
Unsure about something? Our drivers are always happy to help.
Terms of Carriage
Rules for travelling with Nuup Bussii.
Cash only on the bus. The driver may refuse large bills. Electronic ticketing required for all card types.
Single tickets are valid for 1 hour with free transfers. Unannounced ticket inspections may occur.
Children under 16 residing in Kommuneqarfik Sermersooq ride free.
Max 2 strollers per bus. Wheelchairs permitted if space allows.
Pets, bicycles, roller skates, skateboards, smoking, food and beverages, weapons.
May be refused entry or removed from the bus.
No refunds for cancellations or delays.
Can't find an answer?
Contact us directly — we are available every weekday 10:00–12:00 and 13:00–15:30.